TERMS & CONDITIONS
Welcome to our website! If you’re browsing our shop or buying our hand-poured goodies, you’re agreeing to the ground rules laid out below. We like to keep things simple, transparent, and completely human, but these terms are here to protect both our small business and you.
1. The Basics
This website is operated by Krikit & Crab Candle Company. Throughout the site, the terms "we", "us" and "our" refer to Casey and Kristen. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these terms.
2. Grab 'Em While They're Hot (Product Availability)
All of our candles and wax melts are handcrafted in small batches right here in Niagara. Because of this, stock is limited. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and we can change or discontinue any scent or product at any time without notice.
3. Pricing & Payments
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product (or any part of it) at any time. We use secure, standard payment processors at checkout, and you agree to provide current, complete, and accurate purchase and account info for all orders.
4. Shipping & Delivery
We do our absolute best to get your orders packed up and shipped out quickly, but once the package leaves our hands and enters the postal system, transit times are out of our control. We are not responsible for delays caused by postal carriers or incorrect addresses entered at checkout.
5. Intellectual Property
We love that you love our brand! But all content on this website—including our unique product descriptions, images, logos, and graphics—is owned by Krikit & Crab Candle Company. Please don't copy, steal, or reuse our text or photos without our written permission.
6. Prohibited Uses
Basically, don't be a jerk. You are prohibited from using our site or its content for any unlawful purpose, to infringe upon our intellectual property rights, to harass or abuse others, or to upload viruses or malicious code that could mess with the website.
7. Changes to These Terms
We’re constantly growing and learning, which means we might update these terms from time to time. The most current version will always live right here on this page.
PRIVACY POLICY
Thanks for hanging out with us at Krikit & Crab Candle Company. This policy breaks down exactly how we handle any personal info you share while browsing our site. You can explore most of our shop without telling us a single thing about yourself. We don't sneakily harvest your details without your explicit permission.
When you do share info with us, it’s usually for a clear reason—like treating yourself to some wax melts, asking us a question, or signing up for our updates. By using our website, you’re agreeing to the everyday, practical steps we lay out below. We’re fully committed to keeping your private details safe, confidential, and accurate. Our practices are completely guided by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Standards Association's Model Code for the Protection of Personal Information.
1. Who is Accountable?
We are responsible for protecting the personal info under our roof. If you ever have a question about your data, Casey and Kristen are the ones who handle it.
2. Why We Collect Your Data
We ask for details on specific pages—like checkout or contact forms—so we can actually do what you’re asking us to do (like shipping your order or answering your emails). These forms are clearly labeled so you always know what you're typing in.
Our strict policy is never to resell your information to anyone else. Period. From time to time, we might use your info to let you know about new product drops, restocking, or local Niagara events via email. If you ever want us to stop blowing up your inbox, just hit unsubscribe or let us know.
When you place an order, you give us implied consent to collect your name, address, and payment details to process and ship that order.
3. Your Consent Matters
You are always in the driver’s seat. Providing your info is your choice. Just keep in mind that if you decide not to give us a shipping address, we won't be able to send you your candles. We will never force you to consent to extra tracking just to buy a product from us.
4. Keeping it to the Basics
We only collect the bare minimum details required to fulfill your requests, handle orders, or chat with you online, over the phone, or via email.
5. Limits on Use, Sharing, and Retention
We only use your information for the exact reasons we collected it, unless you give us the green light to do otherwise, or if the law absolutely requires it. We only hold onto your data for as long as it’s legally and practically necessary to manage your orders and account.
6. Keeping it Accurate
We do our best to ensure your information is kept accurate, complete, and up-to-date so your packages actually arrive where they are supposed to.
7. Safeguarding Your Info
We use industry-standard security measures appropriate for the sensitivity of your data. We take real, practical precautions to protect your personal details from getting lost, stolen, or accessed by anyone who shouldn’t have them.
8. Transparency
We are totally open about how we manage your information. What you see here is exactly how we run things.
9. Accessing Your Information
If you want to know what info we have on file for you, just ask. You can check it, verify it, and tell us to fix it if something is wrong. In very rare cases allowed by law, we might not be able to share certain details—like if it exposes someone else's private information or hits legal restrictions.
10. Questions, Complaints, or Chats
If you have any questions, suggestions, or complaints about how your data is being handled, drop us a line directly at:
hello@krikitandcrabcandlecompany.com
The Extra Technical Stuff
Cookies
A cookie is just a tiny file stored on your computer’s hard drive when you visit a website. We use cookies to keep our online shop working smoothly and to make sure your shopping cart doesn't disappear mid-browse.
Most internet browsers accept cookies automatically, but you can easily go into your browser settings to block them or notify you when a site tries to use one. Just a heads up: if you turn them off completely, our website might act a little glitchy or won't remember your cart.
Third-Party Websites
Our website might occasionally link out to other sites (like a local market or a supplier). While we only try to link to people who also treat privacy seriously, our policy stops the second you leave our site. We aren’t responsible for how third-party websites handle your data, so it's always smart to check out their specific privacy pages.
REFUND POLICY
We want you to absolutely love your home fragrance goodies. Because everything we make at Krikit & Crab Candle Company is hand-poured in small batches, we handle returns and refunds with a healthy dose of common sense and fairness.
1. The Realities of Handmade Goods
As a reminder, minor cosmetic differences, slight color variations, or a bit of natural soy "frosting" are totally normal characteristics of handmade wax products. They don’t affect the scent or how your wax melts perform, so we do not offer refunds or exchanges based on these natural quirks.
2. Changed Your Mind? (Returns)
Because of the personal nature of home fragrance items, we can only accept returns on items that are completely unused, unlit, and in their original packaging.
To start a return, drop us a line at hello@krikitandcrabcandlecompany.com within 14 days of receiving your package.
Customers are responsible for paying the return shipping costs. Once we receive the item back and confirm it's in pristine condition, we will process your refund to your original payment method.
3. Scent Preferences
We know buying scents online can be tricky! However, because we are a small business, we cannot offer refunds or free exchanges simply because a fragrance wasn't your personal favorite. If you're on the fence, we always suggest grabbing a smaller size or a wax melt pack to test it out first.
4. Damaged or Broken Items
We do our absolute best to pack your orders securely so they survive the journey through the mail. If your item arrives completely broken or damaged during transit, we’ve got your back.
Send us an email with a photo of the damaged product and the packaging within 48 hours of delivery.
Once verified, we will gladly ship out a replacement to you or issue a shop credit.
5. Sale Items
Only regular-priced items may be refunded. All sale, clearance, or custom-poured items are final sale.