Frequently Asked Questions 🙃✨
We get it — you’ve got questions, and we’ve got candles (plus answers). Here’s the lowdown, sass included.
🚚 Shipping & Delivery
How long will my order take?
We ship orders in 2–4 business days (unless the Hot Mess Express derails us). Delivery usually takes 3–9 business days in Canada.
What about shipping costs?
Flat-rate or free shipping kicks in at checkout. No hidden fees, no sneaky nonsense.
Do I get tracking?
Yep! You’ll get a tracking number as soon as your order hits the road.
My order is late — what now?
Once it leaves us, it’s in Canada Post’s hands. If your package goes missing or arrives looking like it survived a moose stampede, email us and we’ll sort it out.
Do you ship internationally?
Not yet. For now, we’re keeping it cozy in Canada. (Global takeover coming soon.)
Do you offer local pickup?
If you’re Niagara-adjacent, maybe! Message us and we’ll see what we can do.
🕯️ Products & Fragrances
How strong are your candles?
Strong enough to set the mood, not strong enough to knock you flat. Bold, balanced, and never basic.
Are your candles eco-friendly?
Yep — soy wax, cotton wicks, phthalate-free fragrances, and all the good stuff. Basically, guilt-free glow.
Can I pick my own scents in bundles?
Heck yes. That’s what The Fragrance Lounge is for — mix, match, and go full goblin mode.
💳 Ordering & Payments
What payment methods do you accept?
All the usual suspects — credit cards, PayPal, and maybe your firstborn if they smell like cookies.
Can I change my order after placing it?
If we haven’t poured or packed it yet, yes! If it’s already boxed and ready to ship, you’ll need to saddle up at the Refund Rodeo.
💸 Refunds & Returns
What if I don’t like the scent I picked?
Not every flame is forever. Head to the Refund & Returns Policy page and we’ll help you out.
What if my candle arrives broken?
We’ll replace it faster than wax melts in July. Snap a pic and send it our way.
✨ Random Fun Stuff
Do you take custom requests?
Got a wild idea? Pitch it. Worst we’ll say is “cute, but no” (and we’ll probably laugh about it).
Are you really two best friends making candles?
Yep. Lifelong besties with caffeine addictions and too many ideas. Basically, chaos with a side of wax.