PRIVACY POLICY

Thanks for hanging out with us at Krikit & Crab Candle Company. This policy breaks down exactly how we handle any personal info you share while browsing our site. You can explore most of our shop without telling us a single thing about yourself. We don't sneakily harvest your details without your explicit permission.

When you do share info with us, it’s usually for a clear reason—like treating yourself to some wax melts, asking us a question, or signing up for our updates. By using our website, you’re agreeing to the everyday, practical steps we lay out below. We’re fully committed to keeping your private details safe, confidential, and accurate. Our practices are completely guided by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Standards Association's Model Code for the Protection of Personal Information.

1. Who is Accountable?

We are responsible for protecting the personal info under our roof. If you ever have a question about your data, Casey and Kristen are the ones who handle it.

2. Why We Collect Your Data

We ask for details on specific pages—like checkout or contact forms—so we can actually do what you’re asking us to do (like shipping your order or answering your emails). These forms are clearly labeled so you always know what you're typing in.

Our strict policy is never to resell your information to anyone else. Period. From time to time, we might use your info to let you know about new product drops, restocking, or local Niagara events via email. If you ever want us to stop blowing up your inbox, just hit unsubscribe or let us know.

When you place an order, you give us implied consent to collect your name, address, and payment details to process and ship that order.

3. Your Consent Matters

You are always in the driver’s seat. Providing your info is your choice. Just keep in mind that if you decide not to give us a shipping address, we won't be able to send you your candles. We will never force you to consent to extra tracking just to buy a product from us.

4. Keeping it to the Basics

We only collect the bare minimum details required to fulfill your requests, handle orders, or chat with you online, over the phone, or via email.

5. Limits on Use, Sharing, and Retention

We only use your information for the exact reasons we collected it, unless you give us the green light to do otherwise, or if the law absolutely requires it. We only hold onto your data for as long as it’s legally and practically necessary to manage your orders and account.

6. Keeping it Accurate

We do our best to ensure your information is kept accurate, complete, and up-to-date so your packages actually arrive where they are supposed to.

7. Safeguarding Your Info

We use industry-standard security measures appropriate for the sensitivity of your data. We take real, practical precautions to protect your personal details from getting lost, stolen, or accessed by anyone who shouldn’t have them.

8. Transparency

We are totally open about how we manage your information. What you see here is exactly how we run things.

9. Accessing Your Information

If you want to know what info we have on file for you, just ask. You can check it, verify it, and tell us to fix it if something is wrong. In very rare cases allowed by law, we might not be able to share certain details—like if it exposes someone else's private information or hits legal restrictions.

10. Questions, Complaints, or Chats

If you have any questions, suggestions, or complaints about how your data is being handled, drop us a line directly at:

hello@krikitandcrabcandlecompany.com

The Extra Technical Stuff

Cookies

A cookie is just a tiny file stored on your computer’s hard drive when you visit a website. We use cookies to keep our online shop working smoothly and to make sure your shopping cart doesn't disappear mid-browse.

Most internet browsers accept cookies automatically, but you can easily go into your browser settings to block them or notify you when a site tries to use one. Just a heads up: if you turn them off completely, our website might act a little glitchy or won't remember your cart.

Third-Party Websites

Our website might occasionally link out to other sites (like a local market or a supplier). While we only try to link to people who also treat privacy seriously, our policy stops the second you leave our site. We aren’t responsible for how third-party websites handle your data, so it's always smart to check out their specific privacy pages.