Who we are

We are Krikit and Crab Candle Company, a Canadian-based small business proudly crafting candles, wax melts, and more. Our website address is: https://krikitandcrabcandlecompany.com.

Comments

We may collect the following types of information when you interact with our website:

• Comments & Reviews: If you leave a comment, we collect the data shown in the comment form, plus your IP address and browser info for spam protection.
  
• Orders & Accounts: When you make a purchase or create an account, we collect your name, billing/shipping address, email, phone number, and payment details (securely processed by third-party providers).
  
• Media Uploads: If you upload images (e.g., product photos in reviews), avoid including location data (EXIF GPS), as other visitors could access this info.
  
• Cookies: Our site uses cookies to improve your shopping experience (e.g., remembering your cart, login preferences, or comment details). See below for more details.
  

Embedded Content: Articles, videos, or images from other sites embedded on our pages may behave as if you visited those sites directly, and they may collect additional data in line with their own privacy policies.

How We Use Your Information

We only use your personal information for:

• Processing and delivering your orders.
  
• Providing customer service and responding to inquiries.
  
• Managing your account (if you register one).
  
• Sending optional marketing emails (only if you’ve given consent).
  
• Detecting and preventing fraud or spam.
  

We will never sell your information.

Cookies

Our site uses cookies for convenience and functionality. For example:

• Saving your login details or comment info so you don’t have to retype it.
  
• Remembering your shopping cart.
  
• Improving site performance and personalization.
  

How Long We Keep Your Data

Comments and their metadata are stored indefinitely to recognize and approve follow-up comments automatically.

Registered users can see, edit, or delete their personal information anytime (except usernames).

Customer order records are kept as long as required by law for accounting and tax purposes.

Your Rights

Under PIPEDA and Ontario privacy laws, you have the right to:

• Request access to the personal information we hold about you.
  
• Request corrections to inaccurate or incomplete information.
  
• Withdraw consent to marketing communications at any time.
  
• Request deletion of your personal data, unless we are required by law to keep it.
  

To exercise these rights, please contact us (see below).

Sharing Your Information

We only share your personal data with trusted third parties where necessary, including:

• Payment processors (to securely complete your purchase).
  
• Shipping providers (to deliver your order).
  
• Spam detection and analytics services (to protect site security).

Protecting Your Information

We take reasonable measures to safeguard your information, including encryption, secure payment gateways, and limited access to customer data. However, no online system is 100% secure.

Where Your Data Goes

Visitor comments may be checked by an automated spam detection service. If you sign up for emails, your info will be securely stored through our email service provider.